01Who operates Fitgig
Fitgig is operated by Freya Tech (“we”, “us”), CVR 41047968, Islands Brygge 92, 2300 Copenhagen, Denmark. These terms describe your use of the Fitgig website, instructor and studio accounts, community, messaging and hiring tools. Our contact for the service, complaints and legal notices is support@caroloom.com.
You agree to these terms when you expressly accept them in account setup. We keep the version and time of that acceptance. Reading the Privacy Policy is an acknowledgement of information, not blanket consent to data processing. Separate paid-service terms apply only when you order that service.
02What Fitgig does
Fitgig helps fitness professionals and studios discover each other, share updates, discuss work and find opportunities. We are not the employer, training provider or a party to an instructor’s engagement unless a separate written agreement expressly says otherwise.
Studios and instructors agree their own pay, duties, employment or contractor status, schedules and cancellation arrangements. Each is responsible for the qualifications, insurance, safeguarding, tax and right-to-work requirements applicable to their work. A profile score, badge or match indicator is not a guarantee of competence, safety, employment or a successful hire.
03Your account and details
Use accurate details and an email address you control. Choose the correct account type and keep your credentials secure. If you act for a studio, you must be authorised to represent it. Do not impersonate another person, studio or brand. Tell us promptly if you suspect unauthorised access.
For new accounts, the short setup asks instructors for their name, city, country and teaching disciplines. New studio accounts provide their name, contact person, city, country and class types. Existing accounts only need to accept the terms, without re-entering saved profile details. Email verification is required to enter the member platform. Photos, biographies, experience, rates and facilities can be added later; specific actions may need further relevant details.
Only create an account if you have legal capacity to enter this agreement. Contact support if you need help with eligibility or representation. Google sign-in is optional; it does not give Fitgig access to your Gmail inbox.
04Posts, messages and conduct
Be professional and respectful. Do not post unlawful, threatening, harassing, discriminatory, misleading or infringing content. Do not spam, scrape personal data, distribute malware, interfere with security or use the platform to exploit others.
Share only content you own or are permitted to use, including photos, videos, music, logos and images of other people. Do not upload confidential client information or sensitive health or identity information to public profiles, posts or messages. Use designated verification channels only when the information is genuinely needed.
You retain ownership of your content. You give us a non-exclusive permission to host, process and display it as necessary to provide the features you use, including showing a post to members and enabling reposts. This does not transfer ownership to Fitgig or permit unrelated advertising use of your likeness. Other users may retain copies or quotes they lawfully received; deleting an original cannot recall screenshots or off-platform copies.
05Visibility and privacy
Public instructor and studio profiles and job listings may be visible without signing in and indexed by search engines. Community posts, comments and associated media are intended for signed-in Fitgig members. Messages are shared with the conversation’s participants, and notification emails may contain message previews. No online sharing feature can prevent recipients from copying content.
The Privacy Policy explains personal-data handling. Acknowledging that notice is not consent to marketing or to every form of processing. Optional email preferences are separate from the account terms.
06Jobs and external listings
Post genuine roles you are authorised to advertise, with accurate locations, responsibilities, pay information where supplied, and application instructions. Do not charge applicants misleading fees or use discriminatory requirements. Update or close a listing when it is no longer available.
Listings labelled external are drawn from third-party sources and link to the original opportunity. They are not necessarily posted, approved or claimed by the named studio. Inclusion does not imply a partnership or endorsement. Availability and details can change; check the original source before applying.
If a listing concerns your business and is inaccurate or unauthorised, email support with the page URL and your relationship to the business. We will review correction or removal requests and import suppression where appropriate. Do not send passwords or identity documents in an initial request.
07Hiring Assist and payments
Browsing or creating an account does not place a paid order. Fitgig Hiring Assist is a separate business-to-business sourcing service. Its written brief, approved criteria, price, delivery deadline and versioned service terms govern each assignment.
The current pilot offers one role and a shortlist of three interested instructors for €199, with any applicable tax and final total shown before payment. You approve the brief and pay upfront through Stripe before sourcing begins. Payments are processed by Stripe through the existing Caroloom payment account; Caroloom may therefore appear on checkout or payment records. Contact us before paying if the merchant information is unclear. The service promises delivery of the agreed shortlist or a full refund under its specific terms, not a guaranteed hire.
Before payment, you can cancel without charge. After payment but before sourcing starts, cancellation qualifies for a full refund. Once sourcing starts, contact support; the delivery-or-refund commitment remains as described in the assignment terms. Read the full Hiring Assist information before ordering. These general terms do not remove an existing refund promise or any mandatory statutory right.
08Reports, moderation and appeals
Use a report control where available or email support with the exact content URL, a clear explanation and relevant evidence. For alleged illegal content, identify the legal concern and provide contact details so we can follow up. For an immediate emergency, contact the appropriate emergency service; Fitgig is not an emergency channel.
We may remove or restrict content or accounts to address abuse, suspected illegality, security threats or breaches of these terms. We assess the context and seriousness. Where appropriate and legally permitted, we explain the action and let you challenge it through support. Urgent protective action may happen before notice.
09Ending use and service changes
You can stop using Fitgig and request account closure through support. Closure does not cancel a separately agreed paid assignment or erase records that must be retained for legal obligations or disputes. We may suspend or end access for serious or repeated misuse, subject to applicable law.
We aim to provide a reliable service, but cannot promise uninterrupted availability or that every third-party listing is current. We are responsible for our own obligations under applicable law. Nothing here excludes liability or rights that cannot lawfully be excluded, including mandatory consumer and data-protection rights.
We will give reasonable notice of material changes to these terms and identify the new version and effective date. We will not retrospectively alter paid assignments. Contact support first to seek a resolution of a dispute; these terms do not prevent access to a competent court or regulator.